[쿠팡] 쿠렌즈 채용 – 쿠팡 로켓그로스 판매자 판매활동 지원 (재택근무)

Who you are

You are someone who is eager to support sellers in their sales activities, ensuring they have the resources and assistance they need to thrive in the e-commerce environment. You possess strong communication skills, particularly in visual and auditory formats, which are essential for effective seller interactions. Your ability to work independently in a remote setting is complemented by a reliable internet connection at home. You are detail-oriented and capable of following standardized operating procedures to manage logistics and seller inquiries efficiently. Proficiency in MS Office, especially Excel, is a key asset that you bring to the table, allowing you to handle data and reports effectively. You may have prior experience in a similar role, which would give you an edge in understanding the nuances of seller support in e-commerce.

What you'll do

In this role, you will be responsible for supporting Coupang's sellers by managing their sales activities and ensuring they are compensated for any losses incurred. You will review and modify logistics product information based on standardized operating procedures, ensuring accuracy and compliance with e-commerce laws and Coupang's terms. Your daily tasks will include assessing seller compensation requests and communicating with sellers through online channels to provide assistance and resolve issues. You will also be required to visit the headquarters on your first day to receive the necessary equipment for your role, including a laptop. While working remotely, you may need to return to the office for training or equipment repairs as necessary. Your role is crucial in maintaining seller satisfaction and supporting Coupang's mission to enhance customer experiences.

What we offer

Coupang offers a dynamic work environment where you can grow alongside your colleagues and contribute to the future of commerce. As a remote employee, you will enjoy the flexibility of working from home while being part of a rapidly growing e-commerce company. The position is contract-based for three months, with the possibility of renewal based on performance, and there is potential for conversion to a full-time role after one year. You will be part of a team that values innovation and entrepreneurial spirit, providing you with opportunities to develop your skills and advance your career in the e-commerce sector.