Pub Sec Customer Success Manager IV

Who you are

You have a proven track record in customer success management, particularly within the public sector, where you've developed strong relationships with clients and helped them achieve their operational goals. Your ability to understand complex fleet challenges and provide tailored solutions is key to your success. You thrive in a collaborative environment, working alongside sales, support, and product teams to ensure customer satisfaction and retention. You are adept at navigating cross-functional dynamics and can effectively communicate technical concepts to non-technical stakeholders.

You possess excellent problem-solving skills and can analyze customer needs to provide actionable insights. Your experience in managing customer accounts and driving engagement will enable you to become a trusted advisor to your clients. You are passionate about helping organizations leverage technology to improve their operations and are committed to delivering exceptional service.

Desirable

Experience in the Internet of Things (IoT) space or related industries is a plus, as is familiarity with fleet management solutions. A background in data analysis or project management can also enhance your ability to support customers effectively. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer success.

What you'll do

As a Senior Customer Success Manager at Samsara, you will take the lead in managing relationships with our largest Public Sector customers. Your role will involve understanding their unique challenges and advising them on how to customize our solutions to meet their needs. You will work closely with the implementation team to ensure a smooth transition for customers and will be their primary point of contact post-implementation. Your ability to connect with various internal teams, including sales, support, and product, will be crucial in driving customer satisfaction and retention.

You will conduct regular check-ins with customers to assess their satisfaction and identify opportunities for upselling or cross-selling additional services. Your insights will help shape product development and enhancements, ensuring that our offerings align with customer needs. You will also be responsible for tracking customer engagement metrics and reporting on success stories to share with the broader team.

What we offer

At Samsara, we offer a dynamic work environment where you can make a significant impact on the future of physical operations. You will have the autonomy to drive customer success initiatives and the support of a collaborative team. We provide competitive compensation and benefits, including opportunities for professional development and growth within the company. Join us in our mission to improve the safety, efficiency, and sustainability of operations across various industries.