Senior Product Designer

Who you are

You have 5+ years of experience in product design, focusing on creating user-friendly interfaces and experiences that resonate with customers. Your portfolio showcases a range of projects that highlight your ability to blend creativity with functionality, demonstrating a deep understanding of user needs and design principles.

You are proficient in design tools such as Figma and Adobe XD, allowing you to create high-fidelity prototypes and design systems that streamline the development process. Your attention to detail ensures that every aspect of your designs is polished and user-centric.

You thrive in collaborative environments, working closely with product managers, engineers, and other designers to bring ideas to life. Your strong communication skills enable you to articulate design concepts and rationale effectively, fostering a culture of feedback and continuous improvement.

You are passionate about staying updated with the latest design trends and technologies, always seeking to enhance your skills and knowledge. You understand the importance of user research and testing, using insights to inform your design decisions and iterate on solutions.

Desirable

Experience with AI-driven design solutions or customer service platforms is a plus, as it aligns with Intercom's mission to enhance customer experiences through innovative technology. Familiarity with accessibility standards and best practices will also be beneficial in creating inclusive designs.

What you'll do

As a Senior Product Designer at Intercom, you will play a pivotal role in shaping the user experience of our AI Customer Service Suite. You will collaborate with cross-functional teams to define design strategies that align with business goals and user needs. Your responsibilities will include conducting user research, creating wireframes and prototypes, and iterating on designs based on user feedback.

You will lead design reviews and provide constructive feedback to other designers, fostering a culture of collaboration and innovation within the team. Your ability to balance user needs with business objectives will be crucial in delivering impactful design solutions that enhance customer satisfaction.

You will also contribute to the development of design systems that ensure consistency across products, working closely with engineers to implement your designs effectively. Your insights will help shape the future of Intercom's product offerings, making a lasting impact on how businesses interact with their customers.

What we offer

Intercom offers a dynamic work environment where creativity and innovation are encouraged. You will have the opportunity to work with a talented team of professionals who are passionate about transforming customer service through AI technology. We provide competitive compensation and benefits, along with opportunities for professional growth and development.

Join us in Berlin, a vibrant city known for its rich creative culture and technical talent. As part of our team, you will be at the forefront of designing solutions that redefine customer experiences, making a meaningful impact on businesses worldwide.