Staff Software Engineer

MUST BE BASED IN THE NYC, No Relocation

Onsite/Hybrid in SOHO

Not able to sponsor

About Hatch
At Hatch, we’re revolutionizing customer service with AI that doesn’t just assist — it transforms how businesses engage with customers. Backed by Y Combinator and top-tier investors like Bessemer Venture Partners and NextView Ventures, we’re doubling revenue year over year and scaling rapidly. We’re building the future of AI-driven customer service — and we’re just getting started.

Role- Staff Software Engineer

As a Staff Engineer, you’ll join a team that’s pushing the boundaries of AI, systems design, and user experience. This role is for builders who think at scale, lead by example, and thrive in a fast-paced, high-growth environment.

About the Role
We’re looking for a Staff Engineer  to lead the design and implementation of critical systems and services across our platform. This role requires a deep understanding of distributed systems, technical mentorship, and a product-minded approach to engineering. You will work closely with leadership to define our technical direction and execute on ambitious projects that move the business forward.

Key Responsibilities

• Architect and build large-scale, high-performance backend systems that power Hatch’s AI platform.

• Drive technical strategy and make foundational decisions that impact the long-term architecture of the product.

• Collaborate with cross-functional teams including product, design, and AI/ML to deliver reliable, scalable solutions.

• Mentor and coach engineers across the team, fostering a culture of technical excellence, ownership, and innovation.

• Proactively identify opportunities to improve system reliability, observability, and performance.

• Lead initiatives that span multiple teams and set the standard for engineering best practices.

• Translate complex business needs into clean, scalable code and system designs.

What We're Looking For

• 8+ years of software engineering experience, including significant time as a senior/staff engineer.

• Proven experience designing and scaling distributed systems in a production environment.

• Deep expertise in one or more of the following: Elixir, Python, Go, or another backend language; experience with microservices is a plus.

• Strong knowledge of cloud infrastructure (AWS, GCP) and modern DevOps practices.

• Solid understanding of databases (PostgreSQL, Redis, etc.) and data architecture.

• Experience working closely with or supporting ML and LLM-powered systems in production.

• Familiarity with ML model inference, vector databases, prompt engineering, and API integrations for LLMs.

• Excellent collaboration and communication skills — you bring others along and elevate those around you.

• Product-oriented mindset — you care deeply about building systems that meet real user needs.

• Experience mentoring engineers and leading technical projects or cross-team initiatives.

Nice to Have

• Experience working in a fast-growing startup environment.

• Contributions to open source or active participation in engineering communities.

What We Offer

• Competitive salary and equity

• Remote OR Hybrid work environment (3 days/week in our NYC office)

• Medical, dental, and vision benefits

• 401(k) plan

• Flexible PTO

• Opportunity to build at the ground floor of a high-growth, mission-driven company

• Not offering sponsorship

Why Hatch

• Shape the future of AI-driven customer service

• Build alongside founders and leaders who value speed, ownership, and ambition

• Solve hard problems that impact real businesses and customers

• Join a team of builders who care about great engineering, fast execution, and each other