Associate Customer Success Manager

Who you are

You are an enthusiastic individual eager to start your career in customer success. You possess strong communication skills and a customer-centric mindset, allowing you to build meaningful relationships with clients. You thrive in a collaborative environment and are motivated to help customers achieve their goals with the products and services offered by Five9. You understand the importance of customer satisfaction and are committed to delivering exceptional service. You are adaptable and open to learning, ready to embrace the challenges that come with supporting customers in a dynamic industry.

What you'll do

As an Associate Customer Success Manager at Five9, you will serve as a trusted advocate for our customers, ensuring they receive the support they need to succeed. You will proactively address customer needs and concerns, working closely with various teams to deliver a seamless experience. Your role will involve onboarding new clients, guiding them through the implementation process, and providing ongoing support to maximize their use of our cloud contact center software. You will monitor customer engagement and satisfaction, identifying opportunities for improvement and ensuring that clients derive ongoing value from our solutions. You will also collaborate with sales and product teams to relay customer feedback and contribute to product enhancements.

What we offer

At Five9, we foster a team-first culture that values diversity and inclusion. You will have the opportunity to work in a supportive environment where your contributions are recognized and valued. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to revolutionize customer experiences and be part of a team that celebrates innovation and collaboration.