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Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Uber • Taguig City, PHL
Uber is hiring a COE Specialist - I for their Merchant Support Team in Taguig City. You'll provide end-to-end support for restaurant partners in Australia & New Zealand, focusing on customer service and problem resolution.
You are someone who thrives in a diverse and open culture, valuing the unique perspectives that each individual brings to the team. With a strong commitment to customer service, you understand the importance of empathy and problem-solving in creating positive experiences for users. You are eager to take ownership of requests and challenges, demonstrating your ability to resolve complex issues effectively. Your communication skills allow you to engage with partners and customers confidently, ensuring that their needs are met with professionalism and care.
In this role, you will be responsible for providing world-class customer service to merchants through various channels, including email and phone calls. You will take ownership of requests from restaurant partners, working diligently to resolve their issues and enhance their experience with Uber. Your role will involve practicing empathy to turn around negative experiences into positive ones, showcasing your commitment to customer obsession. You will proactively drive resolutions for all cases assigned to you, ensuring that you meet the expectations of our partners and contribute to the overall success of the Merchant Support Team.
At Uber, you will be part of a team that values diversity and encourages open communication. You will have the opportunity to work in a supportive environment where your contributions are recognized and valued. While specific benefits are not detailed in the job posting, Uber typically offers competitive compensation and opportunities for professional growth within the organization. You will be expected to work on-site at our green-light hubs, fostering collaboration and teamwork with your colleagues.
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