Catholic Market CSM, Enterprise

Who you are

You have a strong background in customer success management, ideally with experience in enterprise-level accounts. You understand the importance of building and fostering long-term relationships with clients, particularly in the context of the Catholic community. Your ability to communicate effectively with senior staff and executive contacts is essential for ensuring customer satisfaction and retention. You are results-driven, with a focus on achieving quotas related to retention and renewal rates. You are dedicated to helping customers realize the value of the Pushpay platform, ensuring they are successful in their deployment and usage.

Desirable

Experience working with religious organizations or non-profits is a plus. Familiarity with customer success metrics and tools will help you excel in this role. You are comfortable navigating complex customer environments and can adapt your approach to meet diverse needs. A background in sales or account management can also be beneficial, as it complements your customer success efforts.

What you'll do

In this role, you will be responsible for managing a specific book of accounts within the Catholic market, focusing on key Dioceses and Parishes. You will proactively engage with customers to ensure they are utilizing the Pushpay platform effectively, driving adoption and satisfaction. Your goals will include achieving annual renewal dollars and expanding business through upselling additional products. You will work closely with customers to understand their needs and challenges, providing tailored solutions that enhance their experience with Pushpay.

You will also collaborate with internal teams to ensure that customer feedback is communicated and addressed, contributing to product improvements and service enhancements. Building strong relationships with senior staff and executive contacts will be crucial for fostering trust and loyalty among your clients. You will track customer success metrics and report on progress towards your goals, adjusting your strategies as needed to ensure success.

What we offer

Pushpay is committed to supporting its employees and fostering a positive work environment. We offer competitive compensation and benefits, including 100% employer-paid health insurance. Our culture emphasizes collaboration and growth, providing opportunities for professional development and career advancement. As part of a rapidly growing company, you will have the chance to make a significant impact in the lives of our customers and the communities they serve. Join us at Pushpay and be part of a team that is dedicated to driving social good through technology.