Customer Success Manager

Who you are

You have a strong background in customer success and are passionate about delivering exceptional service. With experience in managing customer relationships, you understand the importance of ensuring customer satisfaction and driving business success. You thrive in collaborative environments and are committed to fostering positive experiences for partners. Your ability to oversee comprehensive service offerings ensures consistency and effectiveness in all interactions. You are proactive in identifying opportunities for improvement and are dedicated to enhancing the customer journey. You possess excellent communication skills, allowing you to effectively engage with diverse stakeholders and address their needs.

What you'll do

As a Customer Success Manager at Kaseya, you will lead the Help Desk Services team, ensuring that all customer service offerings are delivered with excellence. You will oversee the team's operations, focusing on efficiency and effectiveness in service delivery. Your role will involve collaborating with various departments to enhance the customer experience and drive satisfaction. You will be responsible for developing strategies that promote customer engagement and retention, ensuring that partners receive the support they need to succeed. You will analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes. Additionally, you will mentor and guide team members, fostering a culture of continuous improvement and collaboration.

What we offer

Kaseya provides a dynamic work environment where you can make a significant impact on customer success. You will have the opportunity to work with a talented team dedicated to delivering top-notch service. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower organizations with innovative IT solutions and be part of a company that values your contributions.