The community marketplace for unique travel stays
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Airbnb • Singapore
Airbnb is seeking a Specialist for Premium Support to provide exceptional customer service in both English and Mandarin. You'll be responsible for end-to-end support for key community members, requiring strong communication and problem-solving skills.
You are a dedicated and enthusiastic individual with a strong commitment to delivering exceptional customer service. You possess excellent communication skills in both English and Mandarin, both spoken and written, and are adaptable in a fast-paced environment. Your analytical mindset allows you to solve problems effectively, ensuring that you meet the highest standards of service. You thrive on building strong relationships with users and internal stakeholders, demonstrating professionalism and resourcefulness in every interaction. Your experience in customer service equips you with the expertise needed to handle various situations with ease. You are also open to learning additional languages, which can enhance your ability to connect with a diverse range of customers.
As a CS Specialist in Premium Support, you will be on the front line, interacting directly with customers and internal teams. Your primary responsibility will be to provide end-to-end support to key members of the Airbnb community, particularly within the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with users. Your role will involve analyzing customer inquiries, identifying their needs, and delivering tailored solutions. You will collaborate closely with other departments to ensure a seamless experience for our users. Additionally, you will be expected to adapt to changing circumstances and respond proactively to customer needs, maintaining a high level of service even under pressure. Your contributions will play a vital role in enhancing the overall customer experience at Airbnb.
Airbnb is committed to fostering an inclusive environment where diverse ideas can thrive. We encourage you to apply even if your experience doesn't match every requirement. In this role, you will have the opportunity to grow your skills in customer service and develop a deeper understanding of the hospitality industry. You will be part of a supportive team that values collaboration and innovation. We offer competitive compensation and benefits, along with opportunities for professional development within the company. Join us in making a difference in the lives of our hosts and guests by providing exceptional support and service.
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