Relationship Manager, Commercial

Who you are

You have a strong background in relationship management, ideally with experience in a sales environment — you understand the importance of building and maintaining customer relationships to drive business growth. You are passionate about customer service and believe in putting customers at the core of your work, ensuring they receive exceptional support and value from the solutions you provide.

You thrive in a collaborative environment and enjoy working with cross-functional teams — your ability to communicate effectively with both customers and internal stakeholders allows you to navigate complex situations and deliver results. You are adaptable and open to learning, eager to grow within a rapidly expanding organization.

Desirable

Experience in the tech industry or with AI-driven solutions would be a plus — you have a keen interest in how technology can enhance customer experiences and are excited about the potential of AI in customer service. Familiarity with CRM tools and sales methodologies will help you succeed in this role.

What you'll do

As a Relationship Manager at Intercom, you will play a crucial role in driving the growth of our existing business — you will engage with small business clients, understanding their needs and how our solutions can best serve them. You will work closely with the sales team to develop strategies that align with customer goals and drive revenue.

You will be responsible for managing a portfolio of clients, ensuring they receive the highest level of service and support — your proactive approach will help identify opportunities for upselling and cross-selling our products. You will also gather feedback from customers to inform product development and improve our offerings.

Collaboration is key in this role, as you will partner with various teams, including marketing and product development, to ensure a seamless customer experience — your insights will help shape our approach to customer engagement and retention.

What we offer

Intercom is committed to fostering a supportive and inclusive work environment — we believe in the growth and development of our employees, providing opportunities for advancement and skill-building. You will be part of a dynamic team that values creativity and innovation, where your contributions will directly impact our success.

We offer competitive compensation and benefits, along with a culture that encourages work-life balance and personal well-being. Join us in our mission to transform customer service and make a meaningful impact on businesses worldwide.