The AI platform transforming eCommerce customer support
Gorgias is a leading conversational AI platform designed specifically for eCommerce, empowering over 15,000 brands like Princess Polly, Steve Madden, and Marine Layer to enhance customer experience. Headquartered in Yerba Buena, San Francisco, Gorgias has raised $101.4 million in Series C funding, a...
Gorgias offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning budget t...
Gorgias fosters a culture that prioritizes innovation and customer-centricity, with a strong emphasis on leveraging AI to enhance the eCommerce experi...
Gorgias • Paris
Gorgias is seeking a Senior Product Manager to lead the development of an AI-driven platform for Conversational Commerce. You'll be responsible for the entire product lifecycle, focusing on delivering customer value. This role requires strong product management experience and a passion for AI.
You have 5+ years of product management experience, ideally with a focus on AI and technology-driven solutions. You understand the importance of user-centric design and have a track record of delivering impactful products that enhance customer experiences. You are skilled in managing cross-functional teams and can effectively communicate with stakeholders to align on product vision and strategy. You thrive in fast-paced environments and are comfortable with ambiguity, always seeking to prioritize features that deliver the most value to users. You are data-driven, using metrics to inform decisions and measure success. You are committed to fostering an inclusive environment and believe that diverse teams drive better outcomes.
As a Senior Product Manager at Gorgias, you will own the product roadmap for our AI platform, ensuring that we deliver features that resonate with our users. You will collaborate closely with engineering, design, and marketing teams to define product requirements and prioritize development efforts. You will conduct user research to gather insights and validate product concepts, ensuring that we are meeting the needs of our customers. You will lead product launches, coordinating with go-to-market teams to ensure successful adoption and engagement. You will analyze product performance metrics to iterate on features and drive continuous improvement. You will also mentor junior product managers, sharing your expertise and helping them grow in their roles.
At Gorgias, we offer a collaborative and innovative work environment where you can make a significant impact on the future of ecommerce. You will have the opportunity to work with cutting-edge AI technology and be part of a team that is shaping the future of Conversational Commerce. We provide competitive compensation and benefits, as well as opportunities for professional development and growth within the company. We value diversity and inclusion, and we encourage applicants from all backgrounds to apply. Join us in our mission to transform the way brands engage with their customers.
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