Customer Service Escalation Advocate

Who you are

You have a strong background in customer service delivery, particularly in resolving customer complaints and disputes. Your naturally positive mindset helps you navigate complex issues effectively, ensuring that customers feel heard and valued. You understand the importance of financial wellness and are passionate about helping customers achieve it. You thrive in a collaborative environment and are eager to contribute to a team that values trust and fairness.

Desirable

Experience in a fast-paced customer service environment is a plus, as is familiarity with financial services or retail. You are adaptable and can handle challenging situations with grace, always striving for positive outcomes.

What you'll do

As a Customer Service Escalation Advocate, you will be part of the Internal Dispute Resolution (IDR) process, tackling the most complex issues faced by our customers. Your role will involve communicating with customers to understand their concerns and working diligently to resolve them. You will collaborate with various teams to ensure that customer feedback is integrated into our processes, helping to improve the overall customer experience. You will also be responsible for documenting cases and providing insights to help shape our customer service strategies.

What we offer

At Block, we are committed to creating a workplace where everyone can thrive. You will be part of a movement that empowers customers and retailers alike. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in transforming the way customers manage their spending and contribute to a more accessible financial system for all.