Manager, Account Management - MX

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Netflix is seeking a Manager of Account Management who will be responsible for leading and overseeing our Account Management team, which functions as a strategic partner to sales, leading pre-to-post sale campaign execution. The ideal candidate will be responsible for partnering with sales leaders on all pitch-to-pay processes and workflows to maximize revenue and ensure our clients have exceptional experiences with Netflix.  The Account Management team partners with many cross-functional teams, including Sales, Ad Ops, Product, Research, Marketing, etc., on all aspects of the campaign lifecycle. This role will work closely with the ad sales leadership team, focused on the US ads business, to identify and implement efficient workstreams while also establishing strong relationships internally and externally with Agencies and Advertisers. 

Key Responsibilities:

• Lead and manage the Account Management team responsible for pre-to-post sale campaign execution in partnership with Sales Partners

• Hire & Staff the Account Management team in LATAM

• Serve as a key stakeholder in developing efficient pitch-to-pay systems, processes and workflows for streamlined and effective sales operations

• Partner with Sales Leaders to develop and execute sales strategies and packaging to meet revenue targets and drive business growth, with a focus on the LATAM-based Ads business

• Collaborate with global counterparts, ensuring that Account Management processes and workflows are consistently enabled across all markets

• Partner with cross-functional teams, including Ad Ops, Product, Research, Ads Marketing, etc., on key projects & initiatives as we build and scale our Advertising Business 

• Provide regular updates to senior leadership on client feedback, campaign performance, optimization recommendations, booking trends, etc. 

• Work closely with FP&A on ensuring accurate revenue forecasting, reporting, upfront tracking, etc. 

• Ability to navigate escalations and drive long-term solutions to proactively address future concerns

• Partner with Managers on training and education strategies for Account Management, including onboarding and ongoing learning & development

• Analyze sales data to measure performance and identify areas for improvement

• Establish and maintain relationships with key clients and media agencies 

We’re Looking for:

• 10+ years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a focus on video advertising

• Strong leadership and team management skills with a proven track record of leading large teams

• Excellent understanding of Sales Operations and pitch-to-pay systems, and workflows

• Deep knowledge of digital media sales, including Direct IO, Programmatic Advertising, and CTV

• Excellent communication and presentation skills

• Strong analytical and strategic thinking abilities, with the ability to make data digestible for cross-functional stakeholders

• Familiarity with industry tools and software, including ad servers, DSPs, and CRM systems

• Deep understanding of Advertising Measurement vendors 

If you have a passion for entertainment and a desire to work in a fast-paced, innovative environment, we would love to hear from you. Come join us and help us entertain the world!

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.