KDP Support Analyst

Who you are

You are a detail-oriented individual with a strong commitment to providing exceptional customer service. Your clear and polite communication skills enable you to effectively assist publishers and content providers using the Kindle Direct Publishing platform. You maintain a positive and professional demeanor at all times, ensuring that every interaction reflects the values of Amazon. You are adept at managing your time and meeting productivity goals, demonstrating a sense of urgency in responding to customer inquiries. You understand the importance of following company policies and processes to ensure customer requests are handled appropriately.

Desirable

Experience in customer support or a related field is a plus, as is familiarity with publishing or content management systems. You are comfortable using customer service tools and software to achieve the best results for customers. A proactive approach to problem-solving and a willingness to learn will help you thrive in this role.

What you'll do

As a KDP Support Analyst, you will be responsible for processing and responding to email, phone, and chat contacts from KDP website users. You will engage with publishers and content providers, addressing their concerns and ensuring they have a positive experience with the KDP platform. Your role will involve maintaining high standards of quality and productivity as set by management, and you will be expected to follow all site performance and behavior expectations. You will utilize customer service tools to provide effective support and resolve issues efficiently. Your contributions will help enhance the overall customer experience and support the growth of the Kindle Direct Publishing service.

What we offer

Amazon offers a collaborative team environment that values innovation and excellence. You will have the opportunity to work with talented individuals who are passionate about creating exceptional customer experiences. As part of the KDP team, you will play a crucial role in supporting authors and publishers in their self-publishing journey. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in making a difference in the world of publishing and customer support.