Simplifying password management for everyone
Dashlane is a leading password manager and credential security platform headquartered in Midtown Manhattan, New York. With over 15 million users from more than 25,000 businesses across 200 countries, Dashlane simplifies password management by autofilling passwords, payments, and personal information...
Dashlane offers competitive benefits including equity options, generous PTO policies, and a flexible remote work environment to support work-life bala...
Dashlane fosters a culture focused on user security and simplicity, encouraging innovation in password management solutions while maintaining a commit...
Dashlane • Lisbon, Portugal
Dashlane is seeking a Customer Support Agent to provide first-class support to its community. You'll handle technical queries through various channels, ensuring customer satisfaction. This role is ideal for those with a background in technical customer support.
You have a strong background in technical customer support, demonstrating your ability to assist customers with a variety of inquiries. You are passionate about helping others and have a keen interest in technology and the latest trends. Your communication skills allow you to effectively engage with customers through email, chat, phone, and social media, ensuring they receive timely and effective assistance. You thrive in a collaborative environment and are eager to contribute to a team that values innovation and learning. You understand the importance of delivering a simple and effective support experience, and you are committed to fostering a culture of diversity and inclusion.
As a Customer Support Agent at Dashlane, your primary responsibility will be to handle technical queries from customers. You will assist with account questions, billing-related inquiries, and provide support for both basic and complex questions about the app. Your day-to-day tasks will involve engaging with customers through various channels, ensuring that their issues are resolved efficiently. You will also be responsible for escalating more complex issues when necessary, working closely with other team members to ensure a seamless support experience. Your role will require you to stay updated on the latest technology trends and product features, enabling you to provide informed assistance to customers. You will play a crucial role in maintaining customer satisfaction and loyalty by delivering exceptional support.
Dashlane offers a dynamic work environment where you can grow your skills and contribute to a mission-driven company. You will be part of a diverse team that values collaboration and innovation. We provide opportunities for professional development and encourage you to take initiative in your role. At Dashlane, we believe in the importance of work-life balance and offer flexible working arrangements to support your needs. Join us in delivering industry-leading innovations and ensuring the security of our customers' credentials.
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