Technical Support Specialist I - Bilingual (English, Spanish or French)

Who you are

You are a bilingual individual fluent in English and either Spanish or French, ready to provide exceptional customer support. You possess strong communication skills, both written and verbal, allowing you to effectively assist customers with their inquiries. You are detail-oriented and capable of gathering information to resolve product-related issues efficiently. Your passion for technology and wellness drives you to enhance customer experiences and support their needs.

What you'll do

As a Technical Support Specialist I, you will be responsible for providing escalated support to Mindbody customers primarily through telephone communication. You will handle inquiries from corporate and strategic accounts, ensuring that their product-related issues are addressed promptly. Your role will involve gathering information from customers, questioning through their concerns, and providing solutions to enhance their experience with Mindbody's software products. You will also be responsible for retaining customers and driving revenue growth through excellent service.

What we offer

Mindbody offers a dynamic work environment where you can grow your skills in customer support. You will have the opportunity to work with a team that values innovation and curiosity, contributing to a culture that connects businesses and individuals through technology. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing opportunities for growth.