Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers.
Join our External Fulfillment (EF) Seller coaching team as a Specialist focused on driving seller success and operational excellence. This role requires a strategic thinker who can balance customer experience with seller needs while demonstrating strong ownership. You'll play a crucial role in ensuring world-class seller experience in one of Amazon's fastest-growing and highest-impact initiatives.
Key job responsibilities
- Provide comprehensive operational coaching via email and phone
- Guide sellers to meet EF Program Rules and performance standards
- Support sellers to increase their selection to enable sales growth
- Proactively educate sellers on best practices, drive features adoption, and perform deep dives into operational pain points.
- Identify and address operational bottleneck, collaborate with Operational Excellence and Program team to address issues
- 1+ years of customer service experience
- Experience with Microsoft Office products and applications
- Strong business judgement
- Analytic
- Solution oriented and creative
- Excellent communication skills- The ideal candidate will have experience in analyzing data, seller communication and a strong customer focus.
- He or she will be an inspiring team member and adapt quickly reacting to a changing environment.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
