NAMER Marketing Response Center (MRC) Representative, Marketing Response Center

Who you are

You are an ambitious individual eager to contribute to the rapid growth of Cloud Computing and AI. With a desire to build your skills in marketing and sales, you are ready to engage with new and prospective AWS customers. You understand the importance of customer engagement and are motivated to help customers embark on their cloud journey quickly and easily.

You possess strong communication skills, allowing you to interact effectively with customers through various channels such as phone, email, and live chat. Your ability to respond to inquiries in a timely manner is crucial in accelerating customers' cloud journeys. You are also skilled at nurturing leads with tailored messaging, increasing customer understanding of AWS services and their unique differentiators.

You are comfortable leveraging AI tools to enhance your productivity and are open to globalizing breakthrough solutions through structured scaling programs. Your proactive approach to learning and adapting will help you thrive in this role.

Desirable

Experience in marketing or sales is a plus, as is familiarity with cloud computing concepts. A background in customer service or engagement roles will also be beneficial. You are a quick learner who is excited about technology and its potential to transform businesses.

What you'll do

In this role, you will build an AWS leads database by engaging with customers and understanding their needs. You will respond to customer inquiries promptly, helping them transition from warm or little interest to active interest in AWS services. Your goal is to educate customers about the benefits of AWS and guide them through their cloud journey.

You will nurture leads with tailored messaging, creating higher value leads that result in increased conversion rates. By actively leveraging AI, you will enhance your productivity and contribute to the overall success of the Global Marketing Response Center team. Your efforts will play a critical role in the demand progression process, profiling, nurturing, and qualifying marketing leads generated from various marketing events and campaigns.

What we offer

Amazon provides a comprehensive benefits package, including medical, financial, and other benefits. You will have the opportunity to grow your skills in a supportive environment that values your contributions. This position offers a chance to be part of a dynamic team that is at the forefront of cloud computing and AI, making a significant impact on customers' journeys.

Join us at Amazon and help shape the future of technology while advancing your career in marketing and sales. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.