Lead Partner Quality & Processes (x/f/m)

Who you are

You have a strong background in operations management, particularly in developing and implementing quality standards and process optimizations. Your experience includes analyzing existing processes to identify weaknesses and inefficiencies, and you are skilled in implementing sustainable improvements that enhance efficiency and customer satisfaction. You understand the importance of fostering a culture of continuous improvement and are adept at coordinating between various stakeholders, including IT-service partners and onboarding teams. Your expertise in change management allows you to effectively lead process workshops and guide teams through transitions. You are committed to establishing a quality mindset among partners and have experience conducting regular quality audits to ensure standards are met.

What you'll do

In this role, you will be responsible for developing and implementing standards and process optimizations for the collaboration between our IT-service partners and internal teams during customer onboarding. You will analyze existing processes to uncover weaknesses and inefficiencies, implementing sustainable improvements that focus on efficiency, scalability, and customer satisfaction. You will support initiatives aimed at process optimization and operational excellence, promoting a culture of continuous improvement. Regular quality audits will be part of your responsibilities, ensuring that efficiency and customer satisfaction are continuously monitored and improved. You will coordinate between IT-service partners, onboarding teams, and other stakeholders to ensure seamless collaboration. Your role will also involve utilizing your change management experience to lead process changes and facilitate workshops that drive improvement.

What we offer

At Doctolib, we are committed to transforming healthcare through digital solutions. You will be part of a dynamic team that values innovation and collaboration. We offer a supportive work environment where you can grow your skills and make a meaningful impact on healthcare delivery. Join us in shaping the future of healthcare and enjoy the opportunity to work with a diverse group of professionals dedicated to excellence.