Technical Account Manager, German speaking

Who you are

You have a strong background in account management, ideally with experience in the payments industry. Your operations-savvy mindset allows you to identify and eliminate process friction while building scalable processes. You possess excellent organizational skills and a self-starting attitude, enabling you to manage multiple accounts effectively. You are fluent in German, which helps you communicate effectively with key stakeholders in your assigned accounts. Your experience with project management in small to medium scale environments has equipped you with the skills to navigate complex user needs and deliver tailored solutions. You are familiar with tools like Postman and Python, which you leverage to enhance your technical understanding and provide better support to clients.

Desirable

Experience in the payments industry is a plus, as it allows you to understand the unique challenges faced by clients in this sector. Familiarity with operational solutions related to fraud, disputes, and product adoption will help you provide a Gold Standard Experience to your accounts. Your ability to foster long-term relationships with users will contribute to their loyalty to Stripe and its products.

What you'll do

As a Technical Account Manager at Stripe, you will work cross-functionally to support the largest and most complex users of the platform. Your primary responsibility will be to provide a Gold Standard Experience to key stakeholders in your assigned accounts. You will collaborate with the wider Operations team to ensure that resources and knowledge are effectively shared across teams interacting directly with users. This includes providing support through various channels, gathering product feedback, and facilitating feature development based on user needs. You will foster long-term relationships with users, helping them to optimize their technical operations and accelerate their growth with Stripe. You will also work closely with your users' organizations to implement operational solutions that address challenges such as fraud, disputes, and product adoption. Your role will involve identifying opportunity areas that can help businesses deliver more value to their customers, ultimately enhancing their experience with Stripe.

What we offer

At Stripe, you will have the opportunity to work with a diverse range of clients, from large enterprises to ambitious startups. You will be part of a team that is dedicated to increasing the GDP of the internet, providing you with a sense of purpose and impact in your work. The company culture encourages collaboration and innovation, allowing you to grow both personally and professionally. You will have access to resources and support that will help you excel in your role and contribute to the success of your clients. Stripe values its employees and offers competitive compensation packages, along with opportunities for career advancement within the organization.