Technical Support Specialist

Who you are

You are a motivated individual eager to make a positive impact on customer experiences. You understand the importance of providing excellent support and are committed to helping customers effectively use Cin7's inventory management solutions. You thrive in a collaborative environment and are ready to work closely with your team to ensure customer satisfaction. You are adaptable and willing to learn, as this role may require you to cover various shifts based on customer needs.

What you'll do

As a Technical Support Specialist at Cin7, your primary responsibility will be to assist customers in navigating our inventory management software. You will provide support through various channels, ensuring that customers can effectively manage their inventory and sales across multiple platforms. You will work closely with the support team to address customer inquiries and resolve issues promptly. Your role will involve understanding customer needs and providing tailored solutions to enhance their experience with our products. You will also participate in training sessions to improve your knowledge of the software and stay updated on new features and functionalities.

What we offer

Cin7 offers a dynamic work environment where you can grow your skills and contribute to a fast-growing company. You will have the opportunity to work with a diverse team and gain valuable experience in customer support within the software industry. We believe in fostering a supportive culture that encourages professional development and collaboration. As part of our team, you will play a crucial role in helping us achieve our mission of becoming the leading inventory management software brand in the world.