Empowering trust through authentic consumer reviews
Trustpilot, headquartered in København, is a leading consumer review platform that has amassed over 167 million reviews across 714,000+ websites. The company went public in 2021 and has raised $179.2 million in funding, primarily from investors focused on B2B and B2C marketplaces. Trustpilot's servi...
Trustpilot offers a comprehensive benefits package including a train travel scheme, 28 days of holiday (excluding bank holidays), maternity and patern...
Trustpilot fosters a culture centered around trust and transparency, actively combating fake reviews through partnerships like Veriff for identity ver...
Trustpilot • Amsterdam
Trustpilot is seeking a Customer Engagement Manager to drive business adoption of their platform in the Benelux market. You'll collaborate with various stakeholders to maximize customer value and minimize churn. This role requires strong relationship-building skills and a focus on customer success.
You have a proven track record in customer engagement or success, ideally within a SaaS environment — you understand the importance of driving product adoption and maximizing customer ROI. You excel in building long-term relationships with clients, ensuring they realize the full value of the solutions provided. Your communication skills are top-notch, allowing you to effectively collaborate with cross-functional teams, including Customer Success and Pre-Sales. You are proactive in identifying customer needs and addressing potential risks of churn before they escalate. You thrive in a fast-paced environment and are passionate about helping customers succeed.
As a Customer Engagement Manager at Trustpilot, you will be responsible for driving the adoption of our platform among Benelux customers. You will work closely with Customer Success Managers to ensure that clients are onboarded effectively and that they are leveraging our features to their fullest potential. Your role will involve regular check-ins with customers to assess their satisfaction and identify opportunities for further engagement. You will act as a trusted advisor, providing insights and recommendations that help customers achieve their goals. Additionally, you will collaborate with the Pre-Sales team to demonstrate the value of Trustpilot from the initial stages of the customer journey. Your efforts will be crucial in reducing churn and fostering long-term partnerships with our clients.
At Trustpilot, we offer a dynamic work environment where you can make a significant impact. You will be part of a high-growth company that values innovation and customer success. We provide opportunities for professional development and encourage you to take ownership of your role. Our team is dedicated to creating a culture of trust and collaboration, where your contributions are recognized and valued. Join us in our mission to become the universal symbol of trust and help shape the future of customer engagement.
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