Intelligent cloud identity management solutions
Saviynt, headquartered in El Segundo, CA, provides cloud identity governance and access management solutions that enable organizations to achieve Zero-Trust security. With over 1,000 employees, Saviynt has raised $870 million in funding and serves notable clients such as Marriott, BP, and Toyota Con...
Saviynt offers competitive pay with base salary and bonuses, comprehensive medical, dental, and vision benefits, and a flexible time-off policy. Emplo...
Saviynt's culture is rooted in innovation and agility, having transitioned to a cloud-based model early on. The company prioritizes large enterprise c...
Saviynt • Bengaluru
Saviynt is hiring a Senior Community Forums Coordinator to lead the strategy and management of their community forums. This role focuses on enhancing customer engagement and product feedback. Experience in community management is essential.
You have a strong background in community management, ideally with experience in leading online forums or similar platforms. You understand the importance of fostering engagement and building relationships within a community. Your ability to analyze user feedback and extract actionable insights will be crucial in driving product adoption and enhancing customer satisfaction. You are skilled in creating a vibrant online environment that encourages peer-to-peer support and collaboration among users. You are passionate about customer engagement and have a track record of implementing strategies that enhance community interaction. You thrive in a collaborative environment and are dedicated to building strong relationships with customers and partners.
In this role, you will lead the strategy and ongoing management of Saviynt’s community forums, ensuring they serve as a valuable hub for customer engagement. You will develop initiatives to drive user participation and create a supportive atmosphere for community members. Your responsibilities will include monitoring forum activity, responding to user inquiries, and facilitating discussions to ensure a positive experience for all participants. You will work closely with the Community & Engagement Team to align community goals with overall business objectives. Additionally, you will analyze community metrics to assess engagement levels and identify areas for improvement. You will play a key role in gathering product feedback from users and communicating insights to relevant teams within the organization. Your efforts will contribute to the overall success of Saviynt by enhancing customer satisfaction and driving product adoption.
Saviynt offers a dynamic work environment where you can make a significant impact on customer engagement and community building. You will have the opportunity to work with a talented team dedicated to fostering strong relationships with customers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in shaping the future of identity security and making a difference in how organizations manage access to their digital assets.
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