Embark on an exhilarating journey as the Program Manager for Delivery Service Partner (DSP), where you'll be the driving force behind transformative change and operational excellence.
In this pivotal role, you'll harness your strategic prowess to revolutionize processes, identify bottlenecks, and catapult efficiency to unprecedented heights.
Your unique ability to create seamless roll-outs of organization-wide initiatives will be the cornerstone of your success, as you orchestrate cross-functional collaborations that span the entire operational spectrum.
With your exceptional talent for building consensus and creating buy-in from both upstream and downstream partners, you'll spearhead game-changing programs that resonate throughout the organization.
Your keen analytical mind will be put to the test as you establish and monitor cutting-edge KPIs showcasing operational excellence, implement robust data quality reporting mechanisms, and drive data-driven decision-making to ensure effective reporting and identification of challenges in delivering capacity.
You'll have exposure to senior leadership, showcasing your ability to manage high-stakes operational improvement projects from inception to execution.
Your strategic insights and collaborative spirit will be instrumental in optimizing end-to-end high-volume planning processes for the DSP program, ensuring the timely delivery of critical milestones that impact thousands of DSPs. High-volume events are major surge periods that require managing dependencies across multiple teams.
You will partner closely with leaders from multiple teams in order to become a central figure that can lead in organizing high-volume rollout elements while having the broad scope to recognize risks that individual teams may not see.
Your unwavering commitment to excellence and your ability to inspire and guide cross-functional teams will be the catalyst for unprecedented success, solidifying your position as a key architect of our DSP program's continued growth and innovation.- Bachelor's degree
- Speak, write, and read fluently in English
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- MBA
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