Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program.

We’re on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.

Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors.

We're building something new at Postscript! We're looking for a highly dynamic and innovative AI Automation Engineer to join a new internal tools team. In this unique role, you will act as a 'force multiplier' across the company, focused on applying AI tools and technologies to solve our most pressing operational challenges. This is a hands-on position focused on partnering with a broad set of stakeholders to identify inefficiencies and develop scrappy technical solutions.

Primary duties

Problem identification & collaboration: Partner with key stakeholders around the business. Quickly understand their business challenges and translate those into technical solutions.
Build internal tools: Develop and maintain internal tools that automate existing work and increase employee productivity. Rapidly prototype AI-enabled utilities or automations and deploy them to users.
Project management: Manage multiple projects simultaneously. Structure the work into discrete steps and sprints. Make tough tradeoff decisions optimizing for time to value.
Documentation & training: Clearly document your work and provide training to users, ensuring the successful adoption and long-term success of new tools.
AI tool evaluation: Lead the evaluation of third-party AI tools and technologies. Ensure we make informed build-versus-buy decisions

What We’ll Love About You

4+ years experience building tools and workflows to enhance productivity
A scrappy problem solver with a positive, can-do attitude
A curious mind especially related to AI
Excellent communication and a passion for sharing knowledge
Deep empathy to understand customer pain points and anticipate needs
Hands-on experience using a variety of AI and automation technologies (e.g., OpenAI, Zapier, Retool, Slackbots, Workato, APIs, AI Agents, Pinecone, Streamlit)
Experience with context/prompt engineering
Proficiency with SQL, Python, and Javascript
High ownership and agency

What You’ll Love About Us

Salary range of USD $159,000-$180,000 base plus significant equity (we do not have geo based salaries)
High growth startup - plenty of room for you to directly impact the company and grow your career!
Work from home (or wherever)
Fun - We’re passionate and enjoy what we do
Competitive compensation and opportunity for equity
Flexible paid time off
Health, dental, vision insurance

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You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.

About Postscript

Key Highlights

🎁 Benefits

🌟 Culture

AI Automation Engineer

Job Description

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