Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Seoul, South Korea
Coupang is seeking a Product Operations Specialist to manage catalog processes and establish standard operating procedures. This role requires strong communication skills and experience in process improvement within e-commerce.
You have experience in managing complex processes and can simplify them into clear, visual standard operating procedures (SOPs) that are easy for team members to understand. Your strong communication skills enable you to collaborate effectively with various stakeholders, ensuring that all voices are heard and integrated into the final SOPs. You are proactive in leading process improvement projects, demonstrating your ability to drive change and enhance operational efficiency. You possess excellent problem-solving skills and are adept at managing stakeholder relationships, ensuring that all parties are aligned and informed throughout the project lifecycle.
A background in e-commerce platforms is a plus, as is knowledge of catalog management. You have experience working with diverse teams and can manage multiple projects simultaneously, showcasing your organizational skills and ability to prioritize tasks effectively.
In this role, you will analyze processes to define key workflows based on project goals and scopes. You will be responsible for drafting SOPs that visualize complex procedures and incorporate various scenarios to ensure comprehensive guidance for team members. You will facilitate discussions with stakeholders, including the operations team, to gather feedback and address any questions or concerns regarding the SOPs. After incorporating stakeholder input, you will finalize the SOPs and share them with relevant parties, ensuring that they are implemented effectively. Continuous improvement will be a key focus, as you will seek to refine processes based on feedback and operational performance.
At Coupang, you will be part of a rapidly growing e-commerce company that values innovation and customer satisfaction. You will have the opportunity to work in a dynamic environment where your contributions directly impact the company's success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of commerce in South Korea and beyond.
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