Customer Experience Specialist – Bilingual (Fluent in German & English) | Cairo, Egypt

Who you are

You are a bilingual professional fluent in both German and English, ready to engage with customers and provide them with the support they need during their travel experiences. Your communication skills are top-notch, allowing you to connect with individuals from diverse backgrounds and cultures. You understand the importance of empathy and patience in customer service, ensuring that every traveler feels valued and heard. You thrive in a fast-paced environment and are adaptable to the ever-changing nature of the travel industry. Your problem-solving skills enable you to address customer inquiries effectively and efficiently, making their journey smoother.

Desirable

Experience in customer service or support roles is a plus, as it equips you with the skills to handle various customer scenarios. Familiarity with travel-related services or platforms can enhance your ability to assist customers effectively. A passion for travel and understanding of different cultures will help you relate to customers and provide personalized support. You are open to learning and growing within the company, eager to take on new challenges and responsibilities as they arise.

What you'll do

In this role, you will be the first point of contact for customers seeking assistance with their travel plans. You will respond to inquiries via phone, email, or chat, providing timely and accurate information about bookings, cancellations, and travel policies. Your goal is to ensure customer satisfaction by resolving issues and answering questions with a friendly and professional demeanor. You will also assist customers in navigating the Agoda platform, helping them find the best deals and options for their travel needs. As part of the customer support team, you will collaborate with colleagues to share insights and improve service delivery. You will participate in training sessions to enhance your product knowledge and customer service skills, ensuring you are well-equipped to assist travelers effectively.

What we offer

Agoda offers a dynamic work environment where you can grow your career in the travel industry. You will be part of a diverse team that values collaboration and innovation. The company provides opportunities for professional development and training to help you excel in your role. You will enjoy a supportive culture that encourages work-life balance and employee well-being. As a member of Agoda, you will contribute to bridging the world through travel, making a positive impact on customers' experiences. Competitive compensation and benefits will be part of your employment package, reflecting the value you bring to the team.