Technical Solutions Engineering Manager, Google Cloud

Who you are

You have a Bachelor's degree in Science, Technology, Engineering, or Math, or equivalent practical experience. With 13 years of experience in technical support, professional services, software development, or product operations management, you have a strong foundation in the technical landscape. You have at least 3 years of experience managing a technical, customer-facing team, demonstrating your leadership capabilities. Your experience includes managing hosted services or SaaS, and you are familiar with programming and scripting languages such as Java, C, C++, .NET, Go, Python, shell, Perl, and JavaScript. You possess strong troubleshooting skills and have supported applications like web services, databases, and data pipelines, working with both Linux/Unix and Windows operating systems. You excel in managing enterprise customer relationships and advocating for their needs across cross-functional teams. Your analytical skills are complemented by your ability to use structured query language to analyze data effectively.

What you'll do

In this role, you will lead a team dedicated to providing technical solutions for Google Cloud customers. You will be responsible for resolving high-profile escalations and improving the customer experience by driving initiatives that enhance their likelihood of success. You will develop goals and priorities for your team, ensuring they are aligned with customer needs and company objectives. Your role will involve collaborating with various teams to ensure timely and thorough issue identification and customer communication. You will also focus on ongoing technical skill development within your team, fostering an environment of continuous learning and improvement. As a leader, you will advocate for customers, ensuring their voices are heard in product development and service enhancements. You will analyze customer feedback and data to identify trends and areas for improvement, ultimately driving customer satisfaction and loyalty.

What we offer

At Google, you will be part of a team that is dedicated to helping customers transform their businesses with cloud technology. We offer a collaborative work environment where innovation is encouraged, and your contributions will have a direct impact on our customers' success. You will have access to ongoing training and development opportunities to enhance your technical skills and leadership capabilities. We believe in empowering our employees to take ownership of their work and make meaningful contributions to our mission. Join us and be part of a team that is shaping the future of cloud technology.