Senior ServiceNow Engineer

This is a full-time role that is hybrid from our San Francisco or Seattle Office

The Role:

We are seeking a highly capable ServiceNow Engineer to join our Enterprise Platforms team and contribute to the ongoing enhancement of our ServiceNow environment. This role is ideal for a mid-level engineer with a strong foundation in core ServiceNow development who is ready to take ownership of meaningful platform capabilities and deliver high-quality solutions in a modern enterprise environment.

As a key member of our ServiceNow delivery team, you will collaborate with business stakeholders, product owners, analysts, and senior engineers to translate business needs into scalable technical solutions. You will be responsible for developing and configuring applications across the Service now platform while adhering to established engineering standards and governance practices. This is a hands-on engineering role where you will apply your technical expertise, problem-solving skills, and platform knowledge to support operational excellence and enable seamless employee experiences across the organization.

What you’ll do: 

• Design and Configure Platform Capabilities: Develop high-quality solutions across the ServiceNow platform, including ITSM, GRC and HRSD and workflow-based modules, following enterprise development and security standards.
• Implement Core Configuration Elements: Develop and maintain client-side and server-side scripts, UI policies, UI actions, Business Rules, Script Includes, and Flow Designer/Workflow components.
• Support GRC Development: Configure and maintain Policy & Compliance, Risk Management, Audit, and related GRC applications to support governance and risk workflows.
• Automate Business Processes: Utilize Flow Designer, Workflow Editor, scripting, and orchestration tools to streamline and automate operational processes.
• Develop Integrations: Build and maintain integrations using REST, SOAP, IntegrationHub, MID Server, and other platform integration technologies.
• Collaborate Effectively: Work closely with business analysts, product owners, designers, and senior engineers to refine technical requirements and deliver aligned solutions.
• Participate in Peer Reviews: Contribute to code and configuration reviews to ensure quality, consistency, and maintainability across the ServiceNow codebase.
• Troubleshoot & Resolve Issues: Diagnose and remediate defects, configuration issues, and performance problems across multiple modules.
• Maintain Documentation: Produce and update technical documentation, configuration notes, and operational support materials.
• Support Agile Delivery: Participate in Agile ceremonies, contribute to sprint planning, and ensure timely completion of assigned stories and tasks.

What you’ll need:

• 5+ years of hands-on ServiceNow development and configuration experience in enterprise or large-scale environments.
• Proficiency in JavaScript, Glide API scripting, Flow Designer, Business Rules, Script Includes, UI Policies, Client Scripts, and other platform development tools.
• Experience working with ServiceNow GRC modules, including configuring controls, assessments, policies, workflows, and dashboards.
• Ability to build and support integrations using REST, SOAP, IntegrationHub, MID Server, and common authentication methods.
• Understanding of ACLs, data models, update set management, platform security concepts, and best-practice configuration standards.
• Strong troubleshooting, debugging, and testing skills to ensure high-quality and reliable platform solutions.
• Ability to collaborate effectively with business stakeholders, product owners, and senior engineers.
• Experience working in Agile/Scrum delivery environments and contributing to iterative development cycles.
• Passion for staying current on ServiceNow platform updates, new features, and emerging ServiceNow trends.
• ServiceNow Certified System Administrator (CSA) preferred.

Nice to have:

• ServiceNow Certified Application Developer
• Certified Implementation Specialist (CIS) in GRC