Enterprise Customer Success Manager

Who you are

You have a proven track record in customer success management, ideally with experience in enterprise-level accounts. You understand the importance of building long-term relationships and are skilled at identifying customer needs and challenges. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart. You thrive in a collaborative environment and enjoy working cross-functionally with sales, support, and product teams to deliver exceptional customer experiences. You are proactive in seeking solutions and have a strong customer-centric mindset. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer satisfaction.

Desirable

Experience in the Internet of Things (IoT) industry or related fields is a plus. Familiarity with fleet management or operational efficiency solutions will help you understand our customers better. A background in technical support or sales engineering can also be beneficial as you will be working closely with these teams.

What you'll do

As an Enterprise Customer Success Manager at Samsara, you will take ownership of the customer journey post-implementation, ensuring that our top customers are successfully utilizing our platform to its fullest potential. You will conduct regular check-ins with customers to assess their satisfaction and identify opportunities for further engagement. Your role will involve advising customers on best practices and how to customize Samsara's solutions to meet their unique operational needs. You will collaborate closely with the sales team to identify upsell opportunities and ensure a smooth transition from implementation to ongoing support. You will also work with the product team to relay customer feedback and advocate for enhancements that will improve the user experience. Your success will be measured by customer retention rates and overall satisfaction scores.

What we offer

At Samsara, we offer a dynamic work environment where you can make a significant impact on our customers' success. You will have the autonomy to drive initiatives and the support of a collaborative team. We provide competitive compensation and benefits, including opportunities for professional development and growth within the company. Join us in shaping the future of physical operations and making a difference in industries that are vital to our economy.