Reimagining transportation for a better world
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Uber • Sao Paulo, BRA
Uber is hiring a Customer Support Specialist to provide exceptional service to users and drivers in Sao Paulo. You'll help resolve issues and improve user experience. This role requires strong communication skills and a team-oriented mindset.
You are a dedicated individual with a passion for providing exceptional customer service. You thrive in a team environment and are always looking for innovative ways to solve problems. Your strong communication skills allow you to build trust with users and partners alike. You understand the importance of feedback and are eager to report inconsistencies to the engineering team to enhance the app experience. You are committed to maintaining high operational metrics and continuously improving your service quality. You believe in the power of teamwork and are excited to contribute to a positive organizational climate.
As a Customer Support Specialist at Uber, you will be the first point of contact for users and drivers, providing them with the support they need. You will work in the Uber Brazil Center of Excellence, handling advanced support lines. Your role will involve reporting feedback to the engineering team regarding app inconsistencies, ensuring that issues are resolved quickly and efficiently. You will monitor your individual operational metrics to identify areas for improvement and contribute to process enhancements using the tools available to you. Your focus will be on delivering high-quality service and transforming unhappy users into loyal advocates for Uber.
At Uber, we offer a collaborative work environment where you can learn and grow. You will have the opportunity to work with a diverse team and contribute to meaningful projects that impact the community. We value your input and encourage you to share ideas for improving processes and workflows. Our commitment to excellence means that you will receive the support you need to succeed in your role. Join us in creating a reliable and trustworthy experience for our users and partners.
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