Secure access for a cloud-first world
Zscaler, headquartered in San Jose, California, is a leader in cloud security solutions, providing services to over 7,000 customers including major corporations like Netflix and Siemens. Founded in 2008, Zscaler went public in 2018 and has since raised over $500 million in funding, with a current va...
Zscaler offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees ...
Zscaler fosters a culture of innovation and agility, emphasizing a cloud-first approach to security. The company values transparency and collaboration...
Zscaler • Pune, IND
Zscaler is hiring a Senior Technical Success Manager to drive customer success and ensure optimal use of their cybersecurity platform. You'll work closely with clients to provide expert support and foster a customer-centric culture. This role requires strong problem-solving skills and a passion for technology.
You have a strong background in customer success and technical support, ideally with experience in cybersecurity or cloud solutions. Your ability to communicate complex technical concepts clearly to customers is one of your key strengths, and you thrive in collaborative environments where you can work closely with cross-functional teams. You are driven by purpose and enjoy solving complex challenges, always aiming to make a positive impact on your customers' success. You understand the importance of data-driven decision-making and are skilled at using analytics to guide your strategies and actions. You are adaptable and can navigate the evolving landscape of technology and customer needs, ensuring that you remain a trusted advisor to your clients.
Experience in a technical role within a customer-facing environment is a plus, as is familiarity with cloud-native technologies and cybersecurity principles. A background in project management or experience with customer relationship management tools would also be beneficial. You are proactive in seeking out opportunities for improvement and are always looking for ways to enhance the customer experience.
As a Senior Technical Success Manager at Zscaler, you will be responsible for guiding customers through the implementation of our Zero Trust Exchange platform, ensuring they achieve their desired outcomes. You will act as a trusted advisor, providing expert support and insights that help customers maximize the value of our technology. Your role will involve collaborating with engineering and product teams to relay customer feedback and advocate for their needs. You will also develop and deliver training sessions and resources that empower customers to use our solutions effectively. Building strong relationships with clients will be key, as you work to foster a culture of customer obsession and drive adoption of our services. You will analyze customer data to identify trends and areas for improvement, using this information to inform your strategies and enhance the overall customer experience. Your success will be measured by customer satisfaction and retention metrics, as well as the growth of customer accounts.
At Zscaler, we are committed to creating a supportive and inclusive work environment where you can thrive. We offer competitive compensation and benefits, along with opportunities for professional development and growth. You will be part of a high-performing team that values collaboration, accountability, and innovation. Our culture encourages open communication and constructive debate, allowing you to contribute your ideas and insights to shape the future of our organization. Join us in making a positive difference in the world of cybersecurity and help our customers navigate their digital transformation journeys.
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