Empowering law enforcement with advanced technology
Axon Enterprise, Inc., headquartered in Scottsdale, Arizona, is a leading provider of technology solutions for law enforcement agencies. Known for its flagship product, the Taser, Axon also offers a suite of software and hardware products including body cameras and evidence management systems. With ...
Axon provides competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from comprehe...
Axon fosters a culture focused on public safety and accountability, emphasizing transparency and ethical practices. The company values innovation and ...
Axon • New York, New York, United States; San Francisco, California, United States; Scottsdale, Arizona, United States; Seattle, Washington, United States
Axon is seeking a Senior Manager, Customer Success to lead initiatives that enhance customer satisfaction and drive engagement. This role requires strong leadership skills and a commitment to public safety.
You have a proven track record in customer success management, ideally with experience in technology or public safety sectors. Your leadership skills are complemented by a deep understanding of customer needs and the ability to foster strong relationships. You thrive in environments that require collaboration and are passionate about making a positive impact in the community. You are adept at navigating complex challenges and are committed to empowering your team to achieve their goals. Your communication skills are exceptional, allowing you to articulate strategies and insights effectively to both internal teams and external stakeholders.
Experience in AI-powered technologies or emergency services is a plus. Familiarity with data-driven decision-making processes will enhance your ability to drive customer success initiatives. A background in project management or operations can also be beneficial in this role.
As the Senior Manager, Customer Success, you will lead a team dedicated to ensuring that our customers derive maximum value from our products and services. You will develop and implement strategies that enhance customer engagement and satisfaction, working closely with cross-functional teams to address customer feedback and improve our offerings. Your role will involve analyzing customer data to identify trends and opportunities for improvement, as well as mentoring and developing your team to foster a culture of excellence. You will also collaborate with product and engineering teams to advocate for customer needs and influence product development.
At Axon, you will be part of a mission-driven organization that values innovation and teamwork. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a dynamic environment where your contributions will have a meaningful impact on public safety and community well-being. Join us in our mission to protect life and make a difference in the world.
Apply now or save it for later. Get alerts for similar jobs at Axon.
