Specialized Support - ACC/AT&T

Who you are

You are detail-oriented and possess the ability to navigate complex provider systems, terminology, and processes. In this entry-level position, you will serve as a critical bridge between AppDirect Advisors, providers, and internal teams, mastering the intricate language and requirements of the ACC/AT&T environment. Your adaptability will allow you to apply learned information to varied customer scenarios effectively.

What you'll do

In this role, you will provide comprehensive pre-sales support for new and existing ACC/AT&T opportunities, including detailed serviceability research and quoting. You will generate accurate contracts and documentation while navigating complex ACC/AT&T terminology and requirements. Additionally, you will submit and track orders through multiple ACC/AT&T provider systems with meticulous attention to detail and process and resolve billing tickets requiring careful analysis and provider-specific knowledge. You will interface directly with AppDirect Advisors to support their customer success initiatives, ensuring a seamless experience for all stakeholders involved.

What we offer

At AppDirect, you will become part of a values-driven culture that encourages you to be seen, be yourself, and do your best work. You will have the opportunity to enable the new generation of digital entrepreneurs around the world by working with a subscription commerce platform that powers millions of subscriptions globally. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Join us in making a significant impact in the digital landscape.