Canned wine redefined for every occasion
NICE is a pioneering canned wine brand based in London, UK, that launched in 2019. Specializing in vegan wine packaged in 100% recyclable cans, NICE is transforming the wine industry by promoting consumption in unconventional settings. With clients like Sainsbury’s, Ocado, and Chelsea FC, NICE has q...
Employees enjoy an endless supply of wine, daily breakfast, and a commitment to sustainability with a journey towards B Corp certification. NICE offer...
NICE values kindness and honesty, ensuring every team member's opinion is valued. The company is focused on sustainability and community engagement, c...
NICE • Philippines - Manila
NICE is hiring a Technical Implementation Specialist to provide consultative support for their solutions in the contact center industry. You'll work with CRM, telecommunications infrastructure, and analytics to ensure project success. This role requires strong technical and business-oriented skills.
You have a strong background in technical implementation and customer interaction, ideally with experience in the contact center industry. You possess expertise in CRM systems and telecommunications infrastructure, allowing you to effectively support clients in configuring and optimizing NICE products. Your analytical skills enable you to assess customer needs and provide tailored solutions that enhance satisfaction and project outcomes. You are also comfortable mentoring and coaching junior team members, fostering a collaborative environment that drives success.
Experience with analytics tools and social media integration is a plus, as it allows you to provide comprehensive support across various platforms. Familiarity with project management methodologies will help you oversee system development and ensure timely delivery of solutions.
In this role, you will engage directly with customers, offering your expertise on NICE products and the contact center industry. You will be responsible for configuring and programming NICE solutions, ensuring they meet the specific needs of clients. Your role will involve managing customer satisfaction and coordinating across departments to facilitate project success. You will also take on leadership responsibilities, guiding junior team members and contributing to the overall technical architecture of projects. Staying updated on contact center technologies will be crucial as you provide consultative support to diverse organizations.
NICE offers a dynamic work environment where you can challenge your limits and grow your career. You will have the opportunity to work with a talented team of professionals dedicated to delivering high-quality solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in making a significant impact in the contact center industry and enjoy a fulfilling career with us.
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