Amazon Business Biz Operations (ABBO) is part of Self-Service Registration (SSR) within Business Prime, SSR, Marketing, and Expansion (PSME).
The Amazon Business Biz Operation (ABBO) team is part of WW SSR and has evolved from its exclusive focus on Verifications/Abuse to assist WW AB/SSR on work types that requires human intervention. We support all ten countries WW and operate 24/7 from India, Japan & Costa Rica.
We envision i) To onboard business/corporate customers on Amazon platform providing additional benefits such as bulk ordering, expedited delivery etc. We verify legitimacy of potential AB customers, review and validate changes of business information on the account and corroborating licenses for healthcare professionals intending on purchasing medical supplies. ii) To prevent AB plateform from Abuse, team combines technology, machine learning and human ingenuity to identify threat vectors that can be utilized to perpetrate abuse. We create mechanisms to reduce the impact of abuse proactively and reactively, and work with partner teams to identify and close gaps in our systems, services and processes that allow abuse to occur in the first place. iii) To support SSR and transform ABBO into the Center of excellence for AB Operations, where multiple teams could off-shore activities that are cost effective, scalable and/or automatable if managed through ABBO, and reduce cost to serve by modularizing work types, enable business teams to deliver more for our customers, and progressively automate tasks to drive long term efficiency.
If you are one who is self-driven, look for new challenges and strive to raise standard under a fast-moving environment, all you need is the ‘ABBO’ platform. We are inviting application for the position of Investigation Specialist where candidate will be needed to work for the AB customers and internal ABBO system to meet business requirement. The candidate should demonstrate quicker decision-making ability and poses excellent verbal and written communication along with analytical skills.
Key job responsibilities
Investigate suspicious customer registration activity and behavior that could pose a risk to Amazon Business.
• Communicate via email and telephone with customers; plus other external and internal customers to make informed decisions about risk.
• Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
• Be aware of and identify new fraud patterns and trends. Take appropriate action to identify and minimize the risk posed by such trends.
• Participate in other special projects/assignments as necessary.
• Work with all areas of the business to resolve issues affecting financial, legal and reputational risk.
• Achieve weekly productivity and quality standards for investigations.
• Participate in other special projects/assignments as necessary.
• Be prepared to be flexible with working hours, overtime and work Saturdays and/or Sundays.
• Shift time: Monday-Friday 4:00 AM-12:00 PM CST. Shift will vary, depending on program needs.- 1+ years of customer service experience
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce
- Experience in making outbound calls to potential customers to promote products or services.
- Experience and/or knowledge in tele-marketing
- 2 years of Demand Generation experience
- Speak, write, and read fluently in Spanish and English.
- Attention to detail
- Pro-active
- Self-motivated and able to work independently
- Willing to work on projects
- Intermediate knowledge of Outlook, Excel, Social Media platforms and browsers.
- Availability to work in shift time Monday-Friday 4:00 AM-12:00 PM CST with posible flexiility.- Experience and/or knowledge of fraud, risk management, data research, collections or banking.
- Experience and/or knowledge in tele-marketing or demand regeneration.
- Previous seller experience.
- University Diploma.
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https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
