Connecting food lovers with local restaurants
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
DoorDash USA • United States - Remote
DoorDash is hiring a Manager of Quality Assurance to lead the Customer Experience and Integrity team. You'll oversee QA operations and implement quality process improvements. This role requires strong leadership and problem-solving skills.
You have a proven track record in quality assurance management, with experience leading teams to enhance customer experiences. Your leadership style fosters collaboration and talent development, ensuring that your team is equipped to tackle complex quality issues effectively. You understand the importance of scalable processes and are adept at analyzing workflows to maintain high standards. You thrive in a hands-on role, where you can coach and guide your team in real-time, adapting to the dynamic needs of the business.
You possess strong analytical skills, allowing you to identify trends and implement strategic improvements that enhance the customer journey. Your experience in cross-functional collaboration enables you to work effectively with various stakeholders, ensuring that quality assurance aligns with broader organizational goals. You are committed to creating an exceptional customer experience and are passionate about driving continuous improvement within your team.
Experience in a fast-paced environment, particularly within customer service or support organizations, is a plus. Familiarity with quality assurance tools and methodologies will help you excel in this role. You are open to feedback and eager to learn, continuously seeking ways to enhance your skills and those of your team.
As the Manager of Quality Assurance at DoorDash, you will lead the CXI QA team, shaping the future of customer experience through effective quality assurance strategies. You will design and execute a scalable QA strategy that meets the diverse needs of cross-functional partners, ensuring that quality processes are both efficient and effective. Your role will involve investigating and resolving complex quality issues, analyzing workflows for adherence to standards, and developing your team into a powerhouse that drives customer experience improvements.
You will oversee daily operations, ensuring that the QA team is aligned with organizational objectives and that quality standards are consistently met. Your leadership will involve fostering collaboration among team members and across departments, enabling effective problem-solving and immediate responses to quality challenges. You will also be responsible for coaching your team, providing guidance and support to help them grow in their roles and enhance their contributions to the organization.
At DoorDash, we value our employees and offer a supportive work environment that encourages growth and development. You will have the opportunity to work with a talented team dedicated to improving customer experiences for millions. We provide competitive compensation and benefits, along with opportunities for professional development and advancement within the company. Join us in making a meaningful impact on the customer journey at DoorDash, where your contributions will help shape the future of our services.
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