Rider Compliance Representative

Who you are

You are a motivated individual eager to join the Deliveroo Rider Onboarding and Compliance Team. You thrive in a fast-paced environment and are committed to ensuring a smooth onboarding experience for new riders. Your strong attention to detail and focus on process excellence will help you excel in this role. You enjoy working collaboratively with others and are adaptable to changing needs in a dynamic workplace. You are keen to develop your operational skills in a supportive environment and are ready to take on the challenges of managing compliance pipelines.

What you'll do

In this role, you will report to the Rider Onboarding and Compliance Team Lead(s) and work closely with the wider Rider Operations and Compliance teams. Your responsibilities will encompass the entire rider lifecycle, from onboarding new applicants to maintaining compliance for active riders. You will manage key stages of the onboarding process, ensuring that applicants have a positive experience as they transition into Deliveroo riders. Additionally, you will proactively maintain compliance pipelines to minimize rider downtime and ensure adherence to local laws. Your role will involve monitoring pipeline pacing to meet supply needs across various markets, requiring you to be detail-oriented and organized.

What we offer

Deliveroo offers a hybrid working policy, allowing you to work three days in the office and two days from home. You will have the opportunity to work full-time in the London office, contributing to a team that plays a crucial role in the company's operations. The role may involve different shift possibilities, including some weekend work every 6-8 weeks. You will be part of a dynamic and growing company that values diversity, equity, and inclusion in all aspects of its hiring process. Deliveroo is committed to providing necessary adjustments to ensure equitable opportunities for all candidates.