Empowering hospitality businesses worldwide
Cloudbeds is a leading hospitality management platform headquartered in San Diego, California, specializing in property management systems (PMS) and booking engines for hotels, hostels, B&Bs, and vacation rentals. With over 21,000 customers in 157 countries, Cloudbeds has raised $82 million in fundi...
Employees enjoy competitive salaries, equity options, flexible PTO, remote work opportunities, and a comprehensive health benefits package....
Cloudbeds fosters a remote-friendly culture that emphasizes collaboration and innovation, allowing employees to work from anywhere while focusing on d...
Cloudbeds • Philippines
Cloudbeds is seeking an Onboarding Coach to transform hospitality through their software platform. You'll work with a remote team to support hoteliers in enhancing their operations. This role requires strong communication and coaching skills.
You have a passion for helping others succeed and a strong background in customer success or onboarding roles. You understand the hospitality industry and are excited about using technology to improve operations for hoteliers. You possess excellent communication skills and can effectively convey complex information in a clear and engaging manner. You thrive in a remote work environment and are comfortable collaborating with a global team. You are adaptable and can quickly learn new software and tools to assist clients effectively. You are motivated by the opportunity to make a significant impact on the success of hospitality businesses.
As an Onboarding Coach at Cloudbeds, you will guide new clients through the onboarding process, ensuring they understand how to utilize the platform effectively. You will conduct training sessions, both one-on-one and in groups, to help clients maximize their use of the software. You will work closely with the product and support teams to address any client concerns and provide feedback for product improvements. Your role will involve creating and maintaining onboarding materials and resources to enhance the client experience. You will track client progress and success metrics, adjusting your approach as needed to ensure satisfaction and retention. You will also collaborate with marketing and sales teams to identify opportunities for upselling and cross-selling additional services to existing clients.
Cloudbeds offers a fully remote work environment, allowing you to work from anywhere in the Philippines. You will be part of a dynamic and innovative team that is dedicated to transforming the hospitality industry. We provide opportunities for professional growth and development, as well as a supportive culture that values collaboration and creativity. You will have access to the latest technology and tools to help you succeed in your role. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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