Senior Customer Success Manager

Who you are

You have over 7 years of experience in Customer Success, Account Management, or Client Services, demonstrating a strong customer-centric approach. You thrive in ambiguous situations and can operate autonomously while maintaining a focus on customer satisfaction. Your background includes advocating for customers and acting as an extension of their team within your organization. You possess a keen interest in technology, particularly databases, and are eager to learn about MongoDB's offerings. You are comfortable making key decisions to drive effective customer outcomes, including when to escalate issues to executive teams. Your entrepreneurial mindset allows you to navigate challenges creatively and effectively.

What you'll do

In this role, you will serve as the main point of contact for MongoDB end users, leveraging your technical expertise and account management skills. You will take full ownership of your customer portfolio, ensuring that their needs are met and that they receive the highest level of service. You will collaborate with Sales, Professional Services, and Solutions Architects to build a robust customer success program. Your responsibilities will include de-risking customer issues, advocating for customer needs internally, and driving initiatives that enhance customer satisfaction. You will also be expected to develop strategies that foster long-term relationships with customers, ensuring they derive maximum value from MongoDB's products.

What we offer

MongoDB provides a competitive salary range for this role in the U.S., between $87,000 and $172,000 USD, along with a comprehensive benefits package. This includes parental leave, fertility and adoption assistance, a 401(k) plan, mental health counseling, and access to transgender-inclusive health insurance coverage. You will have the opportunity to work in a hybrid model, with the flexibility to operate from our Chicago office or remotely. We foster a culture of collaboration and innovation, encouraging you to take initiative and contribute to the growth of our customer success initiatives.