Senior Technical Support Engineer

Who you are

You have a strong background in technical support, ideally with experience in enterprise-level environments. You understand the importance of customer satisfaction and are committed to providing exceptional service. Your collaborative nature allows you to work effectively with cross-functional teams, ensuring that customer needs are met promptly and efficiently. You thrive in a remote-first environment and are comfortable using various communication tools to connect with colleagues and clients. You are curious and motivated, always looking for ways to improve processes and enhance the customer experience. You believe in the value of observability data and are excited about helping customers unlock its potential.

Desirable

Experience with IT and Security data management is a plus, as is familiarity with tools and technologies used in observability. A background in software development or engineering can also be beneficial, as it allows you to better understand the technical challenges customers face. You are adaptable and open to learning new skills, which will help you excel in this role.

What you'll do

As a Senior Technical Support Engineer at Cribl, you will be responsible for providing high-quality support to our customers and partners. You will troubleshoot complex technical issues, guiding customers through the resolution process while ensuring they feel supported and valued. You will collaborate closely with engineering and product teams to relay customer feedback and contribute to product improvements. Your role will involve documenting solutions and creating knowledge base articles to help streamline support processes. You will also participate in training sessions to enhance your skills and stay updated on product developments. Your contributions will directly impact customer satisfaction and the overall success of Cribl's mission to provide unparalleled observability.

What we offer

Cribl offers a remote-first work environment that empowers you to do your best work from anywhere in the United States. We believe in fostering a culture of collaboration and support, where team members can thrive and grow together. You will have the opportunity to work with some of the largest organizations in the world, helping them manage their IT and Security data effectively. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us at Cribl and be part of a team that values innovation, customer success, and a bit of humor along the way.