Customer Success Manager

Who you are

You have a strong background in customer success, ideally with experience in email marketing or strategic marketing solutions. You are passionate about helping customers succeed and have a track record of finding creative solutions to unique problems. Your communication skills are top-notch, allowing you to establish trust and rapport with clients. You thrive in challenging situations and are eager to apply your skills to solve customer issues using Klaviyo's software. You understand the importance of product knowledge and are committed to delivering the highest level of service to exceed customer expectations.

What you'll do

As a Customer Success Manager at Klaviyo, you will be a critical part of our mission to empower creators. You will work closely with customers to understand their needs and help them scale their businesses using our platform. Your role will involve providing exceptional support and guidance, ensuring that customers are fully utilizing Klaviyo's features to achieve their goals. You will act as a trusted advisor, helping customers navigate challenges and find solutions that drive their success. You will also collaborate with internal teams to relay customer feedback and contribute to product improvements. Your ability to communicate effectively and build relationships will be key to your success in this role.

What we offer

At Klaviyo, we value diversity and believe that everyone deserves a fair shot at success. We offer a supportive work environment where your unique background and experiences are appreciated. You will have the opportunity to grow your career while making a meaningful impact on our customers' success. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual. Join us in our mission to empower creators and help them own their own destiny.