Transforming IT operations with intelligent monitoring solutions
ScienceLogic, headquartered in Reston, Virginia, specializes in IT operations management and cloud monitoring solutions. Their flagship product, ScienceLogic EM7, provides comprehensive observability across hybrid IT environments, serving over 1,000 customers including Fortune 500 companies. With a ...
ScienceLogic offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance. Employees also...
ScienceLogic fosters a culture of innovation and collaboration, emphasizing a strong engineering focus and a commitment to customer success. The compa...
ScienceLogic • Reston, VA or Remote
ScienceLogic is seeking a Technical Support Engineer to provide high-quality, enterprise-level support for their innovative IT operations platform. You'll leverage your expertise in systems and network monitoring to assist customers and partners. This role requires excellent communication skills and a strong technical background.
You have a strong background in technical support, ideally with experience in enterprise-level environments. Your knowledge of systems, network, and application monitoring tools is extensive, and you have a proven ability to learn new technologies rapidly. Excellent communication skills, both written and verbal, are essential for maintaining high customer satisfaction and loyalty. You thrive in challenging situations and are eager to solve complex problems for customers.
Experience with automation tools and generative AI technologies is a plus. Familiarity with IT operations and a passion for enhancing customer experiences will set you apart.
As a Technical Support Engineer at ScienceLogic, you will be responsible for providing top-notch support to our customers and partners. You will troubleshoot and resolve technical issues related to our products, ensuring that clients receive timely and effective solutions. Your role will involve collaborating with various teams to enhance product functionality and customer satisfaction. You will also document issues and solutions to contribute to our knowledge base, helping to improve our support processes.
You will engage with customers to understand their needs and provide tailored solutions, ensuring they can maximize the value of our platform. Your ability to communicate complex technical concepts in an understandable manner will be crucial in building strong relationships with clients. You will also participate in training sessions to stay updated on the latest product features and industry trends, allowing you to provide informed support.
At ScienceLogic, we offer a dynamic work environment where innovation is at the forefront. You will have the opportunity to work with cutting-edge technologies and contribute to the evolution of IT operations. We value our employees and provide a supportive culture that encourages professional growth and development. Our remote work policy allows for flexibility, enabling you to balance your work and personal life effectively. Join us in shaping the future of autonomous IT operations and make a significant impact in the industry.
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