Manager, Account Management

Who you are

You have a proven track record in account management, demonstrating your ability to foster strong relationships with clients and ensure their needs are met. Your communication skills are exceptional, allowing you to articulate strategies clearly and effectively to both internal teams and external partners. You thrive in a collaborative environment, where you can lead diverse teams towards achieving common goals. Your imaginative and bold thinking enables you to navigate challenges and find innovative solutions that enhance service delivery. You understand the importance of aligning customer goals with business objectives, ensuring that both parties benefit from the relationship.

Desirable

Experience in the fintech industry is a plus, as it gives you a deeper understanding of the unique challenges and opportunities in this space. Familiarity with revenue cycle management will help you contribute to the strategic direction of account management. You are comfortable negotiating priorities and setting expectations, ensuring that your team is always aligned with customer needs.

What you'll do

As the Manager of Account Management, you will be responsible for the excellent delivery of services across all lines of business. You will communicate the strategy for service delivery for high-visibility and high-touch customer relationships, ensuring that account managers are regularly engaging with their assigned accounts. Your role will involve understanding both short and long-term customer goals and objectives, which will guide your team's efforts in revenue cycle management. You will lead teams composed of various internal resources, partners, and customer resources, ensuring that everyone is working towards the same objectives. Your leadership will be crucial in developing highly effective communication strategies that enhance customer satisfaction and loyalty.

What we offer

At Human Interest, we are committed to making retirement benefits accessible to all. You will be part of a high-growth fintech company that is changing the retirement industry. We offer a collaborative work environment where your contributions will directly impact our mission. You will have the opportunity to work with a diverse team of professionals who are passionate about helping others achieve financial independence. We value innovation and encourage you to bring your ideas to the table. Join us in our mission to transform the retirement landscape and make a difference in the lives of working Americans.