Empowering financial wellness through earned wage access
Rain is a fintech company based in Oakwood, Los Angeles, CA, that provides employer-sponsored financial wellness solutions. Backed by Clear Haven Capital, Rain has raised $153.6 million in Series A funding to help employees access their earned wages before payday, reducing reliance on high-interest ...
Rain offers a flexible benefits package tailored to individual needs, remote work options, and a hybrid model for Nashville-based team members. Employ...
Rain's culture is centered around alleviating financial stress for employees, promoting financial wellness through innovative solutions. The company v...
Rain • Singapore
Rain is seeking a Technical Support Analyst to deliver exceptional support for their payment platform and integrations. You'll troubleshoot complex issues and assist partners to ensure a seamless user experience. This role is ideal for those looking to grow in a fast-paced fintech environment.
You are a detail-oriented individual with a knack for problem-solving and a passion for technology and finance. You thrive in a collaborative environment and are eager to learn and grow within your role. Your ability to communicate effectively with both technical and non-technical stakeholders makes you an asset to any team. You are excited about the opportunity to work in a hypergrowth company that is shaping the future of payments.
Experience in customer support or technical support roles is a plus, but not mandatory. Familiarity with payment systems or fintech solutions will help you hit the ground running. A proactive attitude and a willingness to learn new technologies will set you apart.
As a Technical Support Analyst at Rain, you will be responsible for providing exceptional support to our users and partners. You will troubleshoot complex issues related to our platform and integrations, ensuring that our infrastructure remains reliable and user-friendly. You will work closely with internal teams to resolve technical challenges and improve the overall user experience. Your role will involve assisting both internal and external partners, guiding them through any issues they encounter while using our services. You will also have the opportunity to contribute to the development of support documentation and resources that enhance our support capabilities.
Rain offers a flexible, fully remote work environment that encourages personal and professional growth. You will be part of a dynamic team that values collaboration and innovation. We provide opportunities for team summits and off-sites to strengthen relationships and foster a sense of community. Our culture is built on openness and inclusivity, allowing you to explore ideas and impact the company's roadmap. Join us in shaping a borderless financial future while enjoying a supportive and engaging work atmosphere.
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