Administrative Services Technical Support Specialist

Who you are

You are an entry-level candidate with a technical degree, preferably in Computer Science, who is eager to learn and grow in a fast-paced environment. You thrive on analytical problem-solving and are interested in leveraging AI to address complex challenges. Your ability to connect with government leaders and provide exceptional support is key to your success in this role. You are motivated by the opportunity to make a meaningful impact in public service through technology. You understand the importance of fostering relationships and are excited about the potential for career advancement within the company. You are adaptable and ready to embrace the training and mentorship provided to enhance your skills and knowledge.

What you'll do

As a Technical Support Specialist at OpenGov, you will play a crucial role in supporting our customers by providing omni-channel assistance for our products. You will connect with government leaders across the country, offering training and support to help them utilize OpenGov's solutions effectively. Your responsibilities will include troubleshooting technical issues, guiding users through product features, and ensuring a seamless experience with our platform. You will collaborate with various teams to gather feedback and improve our services, contributing to the overall growth of the company. Your role will also involve staying updated on product developments and industry trends to provide informed support to our clients. You will be part of a performance-based culture that encourages innovation and recognizes excellence.

What we offer

OpenGov offers a supportive environment where you can make your mark and grow your career. We pride ourselves on a culture that values performance and encourages employees to share their ideas. You will receive hands-on training and mentorship to help you develop your skills and advance within the company. We recognize and reward excellent performance, and we are committed to promoting from within. Join us in our mission to empower effective and accountable government through innovative technology solutions.