At Amazon, we strive to be Earth’s most customer-centric company, where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.
Amazon's IT Services organization supports all Amazonians at corporate offices, ensuring they have the technology and resources needed to innovate and excel. The IT Logistics and Imaging Team (ITS-LIT) is a critical part of this mission, operating in a warehouse environment to image, deploy, and manage the lifecycle of all end-user IT equipment for individuals and offices across Canada.
We are seeking a skilled and proactive individual to join our team and focus on project-based initiatives that enhance our operational efficiency and service delivery. This role offers an exciting opportunity to leverage your problem-solving skills to make a significant impact on Amazon's corporate IT Logistics.
You’ll join a diverse team of IT Support associates and engineers, supply chain specialists, program managers, operations managers, and other vital roles. You’ll collaborate with people across IT Services to help us deliver the highest standards for IT Logistics, ensuring that our customers have the equipment they need to perform their jobs. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
• Lead and execute IT projects related to imaging, deployment, and lifecycle management of end-user equipment
• Develop and implement solutions to improve operational efficiency and service quality
• Provide escalation support for challenging problems and mentor junior team members
• Contribute to the design and implementation of new IT processes and systems
• Preparation of IT assets for transportation in line with IT and InfoSec polices
• Safe handling and destruction of IT media in accordance with InfoSec policy
• Appropriate management of returned IT assets in accordance with compute reuse processes, reverse logistics processes, or disposal processes
• Preparation of all new hire equipment and supporting campus IT staff at new hire orientation
About the team
Amazon's IT Services organization supports all Amazonians at corporate offices, ensuring they have the technology and resources needed to innovate and excel. The IT Logistics and Imaging Team (ITS-LIT) is a critical part of this mission, operating in a warehouse environment to image, deploy, and manage the lifecycle of all end-user IT equipment for individuals and offices across Canada.• A high school diploma or equivalent
• 2+ years of work experience or a current blue badge Amazon employee
• 1+ year of experience working with computers and Microsoft Office (Outlook, Word, Excel)
• Ability to work well with others in a team environment, displaying excellent time management skills
• Excellent written and verbal communication skills
• Must be highly self-motivated and customer-centric
• Ability to manage multiple customer requests simultaneously
• Ability to prioritize work based on department and production objectives • A completed Bachelor’s Degree
• 1+ year of leadership experience directly managing others
• 1+ year working in a similar environment (manufacturing/distribution/warehousing/large retail)
• Experience with performance metrics and lean process improvement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary for this position ranges from $58,500/year up to $75,500/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.
