Customer Service Representative (Russian/English)

Who you are

You are a bilingual professional fluent in both Russian and English, with a strong commitment to providing excellent customer service. You understand the importance of user support in the cryptocurrency space and are eager to assist customers with their queries and concerns. You possess strong communication skills, allowing you to convey information clearly and effectively to users from diverse backgrounds. You thrive in a fast-paced environment and are comfortable using various communication tools to engage with customers.

What you'll do

In this role, you will be responsible for managing customer inquiries through a ticketing system and live chat, ensuring that users receive timely and accurate information. You will assist customers with their queries, complaints, and identification approval processes, contributing to a positive user experience on Binance's platform. You will collaborate with other team members to address complex issues and escalate them when necessary, ensuring that all customer interactions are handled professionally and efficiently. You will also stay updated on Binance's offerings and policies to provide informed support to users.

What we offer

At Binance, you will be part of a leading global blockchain ecosystem, working in a dynamic environment that values innovation and user satisfaction. We offer opportunities for professional growth and development within the cryptocurrency industry. You will join a team that is dedicated to advancing the freedom of money and improving financial access for people around the world. As part of our commitment to employee well-being, we provide a supportive work culture that encourages collaboration and continuous learning.