Technical Account Manager

Who you are

You have a strong background in account management or technical support, ideally within the financial technology or blockchain sectors. You are passionate about the mission of increasing economic freedom and believe in the transformative power of crypto and blockchain technology. You thrive in high-pressure environments and are eager to tackle complex challenges while collaborating with high-caliber colleagues. You actively seek feedback and are committed to continuous improvement in your professional journey. You possess excellent communication skills, enabling you to effectively convey technical concepts to both technical and non-technical stakeholders. You are comfortable working in a remote-first environment while also valuing in-person collaboration during team offsites.

Desirable

Experience working with institutional clients or in a technical account management role is a plus. Familiarity with the cryptocurrency landscape and blockchain technology will help you excel in this position. A proactive approach to problem-solving and a strong desire to contribute to the company's mission will set you apart.

What you'll do

As a Technical Account Manager at Coinbase, you will be responsible for cultivating and expanding technical relationships with institutional clients. You will work closely with the Sales, Account Management, Product, Support, and Engineering teams to ensure successful implementations and integrations of Coinbase's products and services. You will act as a trusted advisor to clients, helping them navigate the complexities of the cryptocurrency ecosystem and providing them with the necessary support to achieve their goals. You will be involved in onboarding new clients, ensuring they have a seamless experience as they integrate Coinbase's solutions into their operations. You will also gather feedback from clients to inform product development and enhancements, ensuring that Coinbase continues to meet the evolving needs of its users. Your role will require you to stay updated on industry trends and developments in the blockchain space, allowing you to provide valuable insights to both clients and internal teams. You will participate in team and company-wide offsites to foster collaboration and alignment, contributing to a strong team culture.

What we offer

At Coinbase, you will be part of a mission-driven organization that is dedicated to building the future of finance. We offer a competitive compensation package, including salary and benefits that reflect your skills and experience. You will have the opportunity to work with a talented team of professionals who are passionate about their work and committed to making a positive impact in the world. Our work culture is intense and collaborative, providing you with the chance to grow and develop your skills in a supportive environment. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.