Global payroll made easy for remote teams
Deel is a leading payroll platform that simplifies global hiring for remote teams by automating onboarding, compliance, and payments. Headquartered in San Francisco, CA, Deel has raised $979.8 million in funding and achieved a valuation of over $10 billion, just a year after reaching unicorn status....
Deel offers competitive salaries, equity options, unlimited PTO, and a remote-first work policy. Employees also benefit from a learning budget and com...
Deel embraces a remote-first culture that prioritizes flexibility and inclusivity. The company values innovation and is committed to simplifying the c...
Deel • LATAM
Deel is seeking a Team Lead for their Service Desk in LATAM to oversee customer support operations. This role involves managing a team and ensuring high-quality service delivery.
You have a proven track record in customer support, ideally with experience leading a team in a fast-paced environment. Your strong communication skills enable you to effectively interact with customers and team members alike. You understand the importance of delivering exceptional service and are passionate about helping others. You are adaptable and can thrive in a dynamic setting, where you can leverage your problem-solving skills to address customer inquiries and challenges. You have a keen eye for detail and are committed to continuous improvement in service delivery. You are comfortable using various tools and technologies to enhance customer interactions and streamline processes.
As the Team Lead for the Service Desk, you will be responsible for managing a team of customer support representatives, ensuring they are equipped to provide top-notch service. You will develop and implement training programs to enhance team performance and customer satisfaction. You will monitor team metrics and performance, providing feedback and coaching to help team members grow in their roles. You will collaborate with other departments to address customer needs and improve service offerings. Additionally, you will handle escalated customer issues, ensuring they are resolved efficiently and effectively. You will play a key role in shaping the customer support strategy and driving initiatives that enhance the overall customer experience.
At Deel, you will be part of a rapidly growing company that values innovation and inclusivity. We offer competitive compensation and benefits, along with opportunities for professional development. You will work in a supportive environment that encourages collaboration and continuous learning. Join us in transforming the future of work and making a meaningful impact on global talent connectivity.
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